- All reservations must be made in writing via our official website or to our email addresses.
- All reservation requests will be handled /replied within 24 hours. We will inform you in case we are unable to process your requests due to a specific reason.
Reservation will be made when you agree with the provided tailor-made itinerary, the quotation and detail of services included. Operation team of Vietsense Travel will start reservation, basing on the final tour itinerary that you agreed with us.
When reservation is made, BOOKING CONFIRMATION and PROFORMA INVOICE will be sent to your registered email by your travel consultant. A deposit of 30% (thirty percent) of the total payment of the tour will be required to be paid to Vietsense Travel within 5 days from the issued date of invoice.
In case of any unavailability of hotels, flights, etc. we will provide recommended alternative options at equal value. In peak tourist season, we must reserve the right to directly book the alternative options before informing the customer in order to keep availability for the tour.
Payment can be made by wire transfer (bank transfer), Western Union, Online Onepay payment gateway (highly recommended for small amount of money) and cash (USD). Except cash payment, a service charge (by your bank) or processing charge may apply.
A detailed payment instruction will be sent to you via email by your travel consultant. Payment will be required to pay as following:
- 1st Deposit: 30% of the total sum of your tour is required to be paid within 5 days from invoice issue date.
- 2nd Deposit: 50 % of the total sum of your tour is required to be paid 45 days prior to your departure date
- Balance: 20 % of the total sum of your tour is required to be paid 15 days prior to your departure date
Bank Surcharge: Charges for bank transfers, Online Onepay processing fees, and other monetary transfer or processing fees may apply and will be stated clearly on the invoice after the payment type is chosen.
Currency: Tours are quoted in US Dollars. End payment must be made in US Dollars. Client will be charged any applicable conversion fees.
1. Payment by bank transfer
Bank accounts: USD: | EUR:
* All International transaction bank fees must be paid by the payer
2. Payment by credit card or debit card
Online Onepay payment gateway (highly recommended for small amount of money)
We connect with the OnePay Payment Gateway (www.onepay.vn) to accept Online Payment by most major debit and credit Cards. Represents MasterCard to provide online payment solution to the enterprises in Vietnam, OnePAY payment portal meets standards of international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa, MasterCard and JCB. Your card information will be processed by advanced security system and not stored at our database (merchant).
Just click to the link and follow instructions as below to pay online by credit cards we will need your billing address, telephone number, full name as in your passport to create the invoice.
a. Additional charge of 3% for Visa, MasterCard and 4% for American Express, Commercial Card is applied by this payment method.
b. Booker must be the card owner. We would require you to provide us copied of your Passport and credit card.
In order to create a secured payment link, please kindly send us some information of your card as below (Note: if the following information are not filled, the payment link could not be created).
– Card holder name:
– Billing address:
– Telephone number:
– Type of card:
– Scan of your card (Your important card number can be hidden):
3. Payment by Third party
Upon request the payment can be made by a third party. The payer will have to fill in the authorization form and an approval letter for confirmation of the payment. Both documents have the be signed by the payer.
Clients’ making changes to itinerary can happen and is understandable. Alterations to the itinerary after reservation has been made will be handled on a case-by-case basis. We reserve the right to charge additional charges and/or issue discounts based on the requested alterations, the time they are submitted, and other circumstances that may arise.
In need of cancellation, Vietsense Travel knows that you – the clients – reserve the right to cancel the confirmed services. However, maintaining the born relationship with you is still vital for us. Therefore, we shall manage to reduce the costs arisen due to the cancellation. In worse cases, you are subject to any cancellation fees assessed by the suppliers of services including hotels or airlines used in the itinerary.
Any cancellation after confirmation and deposit, 10% of total cost is applied per person the administrative fee plus other charges by hotels, airlines, and other contractors of Vietsense Travel. To begin a cancelation, an email stating your intent to your travel consultant or to firstname.lastname@example.org is required. Cancellation refunds will be calculated as of the date we receive your written cancellation
· Between 65 and 45 before departure: 20% of total tour cost
· Between 44 and 35 days before departure: 30% of total tour cost
· Between 34 and 15 days before departure: 50% of total tour cost
· Between 14 and 7 days before departure: 80% of total tour cost
· 7 days or less before departure: 100% of total tour cost
Inevitable cancelation charge: flight tickets, cruise ship tickets, train tickets, and other pre-paid fees which have already been submitted will be added in addition to the above charges. Scanned copies of receipts will be provided upon request
Notes: Cancellations of Mekong Cruises and Halong Bay Cruises are different basing on the cruise company’s policy, date of booking and price. Kindly get exactly cancellation from our travel consultants when you make a booking with us.
Kindly inform about your children’s age to our travel consultant, she or he will give you the exactly price to you in email or brochure.
- Children under 2 years old: Free of charge tour price/ sharing existing bed with parents, 10% Adult\'s domestic airfare
- Children from 5 to 7 years old: 50% Adult\'s tour price/ sharing existing bed with parents, 90% Adult\'s domestic airfare
- Children from 7 to under 11 years old: 75% Adult\'s tour price/ sharing existing bed with parents, 90% Adult\'s domestic airfare
- Above 11 years old: Charged as adults
Be noted that kids’s price under 5 year old, ask our sales to more details. Definitely, your kids will be charged 90% for flight tickets.
Akasdeep Banerjee - India
...The moment I decided to explore this country, I knew I had to rely on a very very reliable and locally experienced tour agency. I am happy to say that VietSense Travel has topped in all my checkboxes of expectation. All I had to do was to have a couple of round of discussions with their highly experienced person and finalize the tailor made trip for us. One doesn't need to think beyond that. They arrange everything so scrupulously with a superb time management that you can't but have to praise them...
June Monrad – USA
...Overall the trip went very smoothly. Our guides and drivers were always on time. They were very responsible, friendly, and always had our best interests in mind. They taught us a lot about the sites, its history and the people of Vietnam. We liked all of them, especially Star in Hanoi. They really made the trip for us! We highly recommend VietSense Travel if you plan to visit Vietnam...
Debby Copeland - New Zealand
...Tours were arranged by Thuy before and after the cruise and the guides provided an excellent service and were extremely well informed about the history of the countries and the sites we visited. Similarly the guides provided for the tours from the cruise had a wealth of knowledge and kept us interested - and amused at times ! The Jahan cruise was excellent and the staff could not have been more welcoming and helpful. Nothing was too much trouble for the staff on the ship...