1. Booking Conditions
- All reservations must be made in writing via our official website or to our email addresses.
- All reservation requests will be handled /replied within 24 hours. We will inform you in case we are unable to process your requests due to a specific reason.
Reservation will be made when you agree with the provided tailor-made itinerary, the quotation and detail of services included. Operation team of Vietsense Travel will start reservation, basing on the final tour itinerary that you agreed with us.
When reservation is made, booking confirmation and proforma invoice will be sent to your registered email by your travel consultant. A deposit of 30% (thirty percent) of the total payment of the tour will be required to be paid to Vietsense Travel within 5 days from the issued date of invoice.
In case of any unavailability of hotels, flights, etc. we will provide recommended alternative options at equal value. In peak tourist season, we must reserve the right to directly book the alternative options before informing the customer in order to keep availability for the tour.
2. Payment Policy
Payment can be made by wire transfer (bank transfer), Western Union, Online Onepay payment gateway (highly recommended for small amount of money) and cash (USD). Except cash payment, a service charge (by your bank) or processing charge may apply.
A detailed payment instruction will be sent to you via email by your travel consultant. Payment will be required to pay as following:
- 1st Deposit: 30% of the total sum of your tour is required to be paid within 5 days from invoice issue date.
- 2nd Deposit: 50 % of the total sum of your tour is required to be paid 45 days prior to your departure date
- Balance: 20% of the total sum of your tour is required is required to be paid 15 days prior to your departure date
Bank Surcharge: Charges for bank transfers, Online Onepay processing fees, and other monetary transfer or processing fees may apply and will be stated clearly on the invoice after the payment type is chosen.
Currency: Tours are quoted in US Dollars. End payment must be made in US Dollars. Client will be charged any applicable conversion fees.
3. Amendments of the itinerary
Clients’ making changes to itinerary can happen and is understandable. Alterations to the itinerary after reservation has been made will be handled on a case-by-case basis. We reserve the right to charge additional charges and/or issue discounts based on the requested alterations, the time they are submitted, and other circumstances that may arise.
4. Cancellation & Refund Policy
In need of cancellation, Vietsense Travel knows that you – the clients – reserve the right to cancel the confirmed services. However, maintaining the born relationship with you is still vital for us. Therefore, we shall manage to reduce the costs arisen due to the cancellation. In worse cases, you are subject to any cancellation fees assessed by the suppliers of services including hotels or airlines used in the itinerary.
Any cancellation after confirmation and deposit, 10% of total cost is applied per person the administrative fee plus other charges by hotels, airlines, and other contractors of Vietsense Travel. To begin a cancelation, an email stating your intent to your travel consultant or to email@example.com is required. Cancellation refunds will be calculated as of the date we receive your written cancellation
Between 65 and 45 before departure: 20% of total tour cost
Between 44 and 35 days before departure: 30% of total tour cost
Between 34 and 15 days before departure: 50% of total tour cost
Between 14 and 7 days before departure: 80% of total tour cost
7 days or less before departure: 100% of total tour cost
Inevitable cancelation charge: flight tickets, cruise ship tickets, train tickets, and other pre-paid fees which have already been submitted will be added in addition to the above charges. Scanned copies of receipts will be provided upon request
Notes: Cancellations of Mekong Cruises and Halong Bay Cruises are different basing on the cruise company’s policy, date of booking and price. Kindly get exactly cancellation from our travel consultants when you make a booking with us.