All members of Vietsense Travel are very pleased to serve for you. We will do our best to make your trip satisfactory during your tour. Vietsense Travel provides information and itinerary booking and all the information needed for you to well prepare for the journey.
However, the responsibility of VietSense Travel is strictly limited, we shall not be responsible for unreasonable and negligent acts, omissions, or failure to act of any suppliers such as those of land, air, and water transportation, sightseeing excursions, cruise/hotel accommodations, or of any third party not directly owned or operated by VietSense Travel.
We shall not be responsible for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, weather, fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond the direct control of VietSense Travel
VietSense Travel shall not be responsible for any personal valuable items stolen or lost during your trip.
VietSense Travel shall not be responsible for your failure to comply with customs regulations.
VietSense Travel shall not be held responsible for loss, death, physical harm caused to or any expenses incurred by passengers if they deviate from our original tour itinerary or group.
VietSense Travel reserves the right to make changes to accommodations, tours, and flights of equal value at any time. If we have cancelled any tour Itinerary prior to the commencement of the tour, VietSense Travel is liable for a full refund of the money received by VietSense Travel to the client. VietSense Travel will do our best to adjust the itinerary according to your needs. However, VietSense Travel is not responsible for conflicts resulting from hotels and transportation booked solely by the client that conflict with the itinerary such as airlines delays. VietSense Travel’s maximum liability, for any reason, will be limited to the amount paid to us for the requested services.
VietSense Travel reserves the right to correct pricing errors at any time, or to increase the program price in the event of cost increasing due to changes in airfares, cruise fares, currency fluctuations, park fee increases, taxes, or fuel surcharges.
VietSense Travel reserves the right to vary sightseeing order if that will enable you to visit all listed excursions easily. In either case, the itinerary content will be maintained to the extent possible.
No refunds will be issued for unused portions of the trip or hotel in accordance with the times given in our cancelation policy.
Akasdeep Banerjee - India
...The moment I decided to explore this country, I knew I had to rely on a very very reliable and locally experienced tour agency. I am happy to say that VietSense Travel has topped in all my checkboxes of expectation. All I had to do was to have a couple of round of discussions with their highly experienced person and finalize the tailor made trip for us. One doesn't need to think beyond that. They arrange everything so scrupulously with a superb time management that you can't but have to praise them...
June Monrad – USA
...Overall the trip went very smoothly. Our guides and drivers were always on time. They were very responsible, friendly, and always had our best interests in mind. They taught us a lot about the sites, its history and the people of Vietnam. We liked all of them, especially Star in Hanoi. They really made the trip for us! We highly recommend VietSense Travel if you plan to visit Vietnam...
Debby Copeland - New Zealand
...Tours were arranged by Thuy before and after the cruise and the guides provided an excellent service and were extremely well informed about the history of the countries and the sites we visited. Similarly the guides provided for the tours from the cruise had a wealth of knowledge and kept us interested - and amused at times ! The Jahan cruise was excellent and the staff could not have been more welcoming and helpful. Nothing was too much trouble for the staff on the ship...