1. About us
  2. Term & Condition
  3. Testimonials

☎: +84 982 691 919 (VN) / ☎: +49 160 1681 982 (DE)    ✉: info@vietsensetravel.com

  • 1. Is Vietnam safe to visit?

    Contrary to common belief, Vietnam is considered to be one of the safest countries to visit. However; just like in the rest of the world, there might be thieves and pickpockets, both in busy places, and on motorbikes, these activities are most likely to arise in Ho Chi Minh city, but not in Hanoi. During your trip you should be vigilant at all times to avoid these from happening. Therefore; we recommend that you should not bring valuables such as expensive watches and jewelries while you are out and about.

  • 2. When is the best time to visit Vietnam?

    The weather in Vietnam can be split by region. In Hanoi & the north, May to October is hot and humid with high rainfall; November to April is cooler and dry. In the far north, December & January can be particularly cold. Central Vietnam experiences hot, dry weather between January & August when temperatures can hit the mid-30°C’s; whilst high levels of rainfall can occur in September, October & November. Southern Vietnam is generally dry and hot from November to April, and warm and wet between May & October, with the highest rainfall in June, July & August. With different kind of climates, Vietnam is a perfect destination for your holiday, while it may be rainy in one region, it might be sunny in the other. You can inform us of what your interests are, and we will help you find the ideal tour that will suit your needs and preferences.

  • 3. What should I pack for a holiday in Vietnam?

    Warm clothes for the winter months (Nov to Feb)

  • 4. What kind of currency do you recommend?

    Actually US dollar now becomes popular used in Vietnam so you would be able to use both US dollar and VND during your trip. The USD is also widely accepted as a mean of payment in the tourism attractions and the major cities such as Hanoi, Danang, Hoi An, Ho Chi Minh city..., you can use USD at most hotels and big shops or restaurants. To make things easier, prices are often quoted in US Dollars in tourist areas. Besides, the official currency in Vietnam is Vietnam Dong, which is accepted everywhere in this country. It is easier for you to pay VND for small items on your daily expenses like street food, local goods in local market…

  • 5. Where can I change money?

    We recommend you should change the money as soon as you arrive at the airport, where the banks and ATM are available and convenient with English speaking staff. In case you feel tired after long flight and do not want to change money right away, you can change cash and travelers’ cheques at big hotels or at authorized foreign exchange banks, which are abundant almost everywhere in Vietnam. In addition, wherever you travel to, you’ll always find someone willing to change dollars into VND, though rates will vary. When receiving Dong, you’ll be presented with a huge pile of notes. Refuse any badly torn notes and ask for a mix of denominations so that you always have a few low-value notes in hand for small purchases.

  • 6. Where do you recommend to eat in Vietnam?

    It depends on what food you want. You can eat at western restaurants ( French, Italian, Spanish, Jewish...) or Asian restaurants (Vietnamese , Indian , Thai , restaurants, Korean, Japanese...), where they serve their typical dishes. You can also eat Pizza, KFC, Mac Donald, Fish & Chips at food stalls, food chains and cafe's. We recommend trying at least once at a street food restaurant during your visit, which will add to your experiences of Vietnam. The most typical dishes & drinks of Vietnam include: Nem (spring rolls), Pho, Bun (noodles), Bun Cha ( noodles with barbecued pork)

  • 7. How can I book a tour?

    In order to book any tour, you just need to select your preferred tour(s), all tour-related information is available and sufficient by different tabs, and then click “Book now” on our website. Once you complete the booking form and summit, there will be a notification to you and to us about your request. We will contact you within 24 hours from the time you have received a confirmation of your inquiry. You also can click on contact us and let us know what are you looking for then we will get back to you in the mean time.

  • 8. I emailed you / booked a tour over 24 hours ago. Why did I not receive a reply?

    We usually reply to all emails and booking requests within 12 hours. Our emails are often mistakenly reported as SPAM however, so if you have not heard back from us within 24 hours, please check your SPAM folder before sending us another email.

  • 9. Can I have a tailor-made tour?

    Vietsense Travel offers samples of tours on the website which can be changed entirely based on what your preferences are, email us your inquiry and together we will make a tour 100% tailored to your wish. 

  • 10. How do I pay for the trip?

    You can pay by bank transfer, credit card or via Paypal more information in our booking conditions , you can see it on the right side of this page or at the footer

  • 11. Are there any hidden cost, which are not mentioned? Any tippings required?

    Traveling with Vietsense Travel means everything in your tour package is provided, all the inclusions and exclusions are mentioned on the booking confirmation that will be sent to you. Tipping is not compulsory, however if you want to show your appreciation due to the extra effort your tour guide or driver has delivered, you can show it by giving a small gesture.
  • 12. Will I have one guide for all destiations?

    Honestly, we not often provide one guide for all destination but we have local guides at each destination to lower your tour exclusion costs, support the local people and provide you with more information about their own home town. These guides are carefully selected for their experience, rich knowledge, excellent language and communication skills, professionalism, and personalities. They are not just there to guide you, but will become your friend, your translator and trusted companion both during and after you trip, who you can call any time, if you require some extra assistance. 

  • 13. How about the transportation?

    While public transportation might be lacking, we have the means to give you international quality of transportation, be it a car, mini-van or bus, we deliver you your desired automobile in which we will take you wherever you want in the most comfortable way. Should you have some time off and looking for a thrill, try out one of the motorbike taxi\'s in Hanoi, you will experience the city as if you were a local.

  • 14. What time will I resturn from my tour?

    All of the package tours we offer are tailor-made the tour start and end daily depend on you (group), our standard time start at 08:30 and return to hotel 17:00, except evening activities included in the program either a long journey connection between cities.

  • 15. How do I cancel my tour?

    You can cancel the tour at any time by send us an email with the explanation of the cancellation, and agreed to our booking conditions

  • 16. Who can I contact in case of an emergency?

    If you encounter any problems during your stay in Vietnam and you need help, please contact our customer service department by dialing the following number or Whatapp: +84 982 691 919 (Andrew). We will be always available and ready to assist you as soon as possible.

  • 17. How can I pay through Onepay?

    We connect with the OnePay Payment Gateway (www.onepay.vn) to accept Online Payment by most major debit and credit Cards. Represents MasterCard to provide online payment solution to the enterprises in Vietnam, OnePAY payment portal meets standards of international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa, MasterCard and JCB. Your card information will be processed advanced security system and not stored at our database(merchant).
    Once you have agreed with the services and price, we will send you an invoice via a secure link for online payment by email. Just click to the link and follow instructions as below to pay online by credit cards we will need your billing address, telephone number, full name as in your passport to create the invoice.
    1- First step: Click on the link we provide or copy and paste the address to browser. The payment gateway interface will appear as below:
     
    2- Second step: Card Information input
    * Online payment password will be required if you have enrolled 3D-Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, Master Card Secure Code for MasterCard, and J- Secure for JCB Card
     
    3- Last step: Transaction result
    Please wait for few seconds for the transaction result from OnePay payment gateway. We will send you an email to inform you the Order status and the transaction result.
     
     
    If you input correct card information but receive no transaction result from the payment gateway or us, do not try to make other payment. Please contact us for the transaction result and confirmation of the order.
    Your transaction may be occasionally not successful as:
    1. You have input in correct card information
    2. You have not input enough credit balance (daily or monthly)
    3. Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.
     
    Important Note*: you must be the card owner. So in some cases, we would require you to provide us copied of your Passport and credit card. This is just to ensure the card is yours. We will reserve the right not to approve the payment if such details are not provided. Important card information will be hidden as in the following photo for your personal security.
     
Our Travel consultants
  • Thuy Pham (Kate) - Sales Executive
    Thuy Pham (Kate) - Sales Executive
    info@vietsensetravel.com
    +84 389 895 768
    thuyphamthuypham
  • Ms. Hanh (Jenny) - Sales Executive
    Ms. Hanh (Jenny) - Sales Executive
    info@vietsensetravel.com
    +84 918 286 039
    Jenny.june216
Testimonials
  • Einfach Klasse
     
    Ich bin selbe Vietnamesen, und auch sehr oft nach Vietnam reisen. Aber erstes Mal ein Tour von Reisefirma buchen. Erstaunlich, es war viel besser als erwartet. Zuerst, wir können richtig gut essen, zweite, wir bleiben immer fit mit sehr gute Zeitplannung. Ich muss noch mal Danke sagen und bis bald Vietsensetravel.
    Herzlichen Grüsse
     
    Antrus Duong - Germany
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  • Excellent organization
     
    We made trip for 25pax with VietSense Travel. From the first email we understood that it is our company, our friends and our Vietnamese guides to history, sense and soul of this country.
    We traveled for 8 days from North to South trough the country, made best points of view with great gastronomic accents and nice hotels. The program was made for us individually according to our wishes and budget.
    VietSence Travel is the team of professionals - reliable, friendly and always ready to help in any issue. Surely recommend if you want to get great travel experience in Vietnam!
     
    Anastasiya Popovich - Ukraine
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  • Trip in Vietnam
     
    Wow. A trip of a lifetime, we closed the trip six months before they took care of all the details even the smallest, their drivers are careful, the excellent guides explained everything to us with a smile and patience. We were taken to clean restaurants. Thank you so much from Israel.
     
    Sheli Golan - Israel
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  • My visit was from 6/1/2019 to 6/6/2019
     
    ...My family of three really liked the tours Halong & Ninh Bình 2019 from Vietsense Travel. Travel consultant Thuy Pham, tour guides Viet & Dung gave us great experiences from these tours. The sight seeing were beautiful and amazing. We loved the foods, places that we had seen. They treated us so nice. Also, the drivers, boat guides were great. We will recommend these tours from Vietsense Travel. If we ever come back to Hanoi, we definitely will book tours from Vietsense Travel again...
     
    Chinh Vo - United States 
     
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  • Five Star Tour Agency with Excellent Service from Ms.Thuy Pham, Travel Advisor
     
    ...Words simply cannot express the awesome job Ms.Thuy Pham did in planning every detail personally. She gave us more than 100% of her attention before the trip and during our time. We shared almost a personal relationship during the process that we even met for lunch in Hanoi! Thuy took the time to share our travel experiences mid-way through the trip. That gave us a true feeling of “Vietnam Hospitality”...
     
    Gloriacappo - North Chicago, Illinois
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  • Your one stop travel shop for Vietnam!
     
    ...The moment I decided to explore this country, I knew I had to rely on a very very reliable and locally experienced tour agency. I am happy to say that VietSense Travel has topped in all my checkboxes of expectation. All I had to do was to have a couple of round of discussions with their highly experienced person and finalize the tailor made trip for us. One doesn't need to think beyond that. They arrange everything so scrupulously with a superb time management that you can't but have to praise them...
     
    Akasdeep Banerjee - India
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Vietsense Travel's Team

The VietSense Travel team consists of experienced tour specialists who have deep knowledge of Vietnam, Cambodia and Laos. We can assist with all your tour-related questions...

Contact Us
VietSense Travel Joint Stock Company
Email: Info@vietsensetravel.com,  Hotline: +84 982 691 919
Hanoi Head office: No 88, Xa Dan Str, Dong Da Dist, Hanoi
Tel: +84 243 972 8289 
Branch office: 225/19, Nguyen Dinh Chieu Str, Ward 5, Dist 3, Ho Chi Minh City
Tel: +84 283 818 1859
We accept: