1. About us
  2. Term & Condition
  3. Testimonials

☎: +84 982 691 919 (VN) / ☎: +49 160 1681 982 (DE)    ✉: info@vietsensetravel.com

1. Amendments of the itinerary

Clients’ making changes to itinerary can happen and is understandable. Alterations to the itinerary after reservation has been made will be handled on a case-by-case basis. We reserve the right to charge additional charges and/or issue discounts based on the requested alterations, the time they are submitted, and other circumstances that may arise.

2. Travel Documents

All clients are required to possess a 6-months valid passport and necessary visas, and then are permitted to travel in other countries. At times, we assist clients out of good will with travel documents. However, Vietsense Travel and our consultants are not liable for any assistance provided in obtaining visas or travel documents that results in failure. Client is responsible to obtain and verify all legal information regarding travel documents from the applicable state department.

3. Insuarance & Vaccinations

Regarding your travel insurance, if you wish we can undertake contacting your insurance company on your behalf in the very unlikely event of your needing to make a claim and being unable to notify them yourself. If this would be helpful, please let me know your insurance company’s contact details and the reference number of your policy.

We expect you’ve already attended to it, but just in case, don’t forget your medical precautions and vaccinations. It’s important to visit a doctor or a specialist travel clinic as early as possible before your flight to Vietnam to allow time for any side-effects of the recommended courses of vaccinations to settle down.

4. Luggage Allowance

According to travel luggage requirements of local governments in the country/countries that you intend to travel, you can bring certain given weight of luggage by free of charge. Client is responsible for paying for any additional fees resulting from baggage in excess of the airlines allowed luggage weight and size.

5. Guests with disabilities/ Special diets

Guests with disabilities are welcomed at Vietsense Travel. Any person requiring special services, assistance, equipment or accommodations must inform our sales at time of reservation. But in worse cases, we reserve the right to refuse requested accommodation if it is not readily achievable. Guests using wheelchairs must be accompanied by a companion during the journey.
If guests have special dietary needs, we must be required at the time of booking or latest 3 days before arrival at the airport.

6. Feedbacks & Complaints

Whenever you feel unsatisfied with tour services of Vietsense Travel, please contact us or inform your local tour guide or your travel consultant immediately, in order to avoid other similar problems/situations happening again during your trip.

If you intend to request a claim for compensation, you must contact us by email, regular mail, or fax in writing 10 days after ending your tour for us to initiate the claim review. Please keep relevant receipts and substantiating evidence carefully and submit as requested. For any claims made later than 10 days after end of your tour Vietsense Travel will not be liable to process the claim.

7. Contact us

If you have any questions regarding our Terms & Conditions, you can contact us or enquire our travel consultant via the web form at www.vietnamsensetravel.com , the email at inbound@vietsensetravel.com, the hotline at+ 84 982 691 919

Our Travel consultants
  • Thuy Pham (Kate) - Sales Executive
    Thuy Pham (Kate) - Sales Executive
    info@vietsensetravel.com
    +84 389 895 768
    thuyphamthuypham
  • Ms. Hanh (Jenny) - Sales Executive
    Ms. Hanh (Jenny) - Sales Executive
    info@vietsensetravel.com
    +84 918 286 039
    Jenny.june216
Testimonials
  • Einfach Klasse
     
    Ich bin selbe Vietnamesen, und auch sehr oft nach Vietnam reisen. Aber erstes Mal ein Tour von Reisefirma buchen. Erstaunlich, es war viel besser als erwartet. Zuerst, wir können richtig gut essen, zweite, wir bleiben immer fit mit sehr gute Zeitplannung. Ich muss noch mal Danke sagen und bis bald Vietsensetravel.
    Herzlichen Grüsse
     
    Antrus Duong - Germany
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  • Excellent organization
     
    We made trip for 25pax with VietSense Travel. From the first email we understood that it is our company, our friends and our Vietnamese guides to history, sense and soul of this country.
    We traveled for 8 days from North to South trough the country, made best points of view with great gastronomic accents and nice hotels. The program was made for us individually according to our wishes and budget.
    VietSence Travel is the team of professionals - reliable, friendly and always ready to help in any issue. Surely recommend if you want to get great travel experience in Vietnam!
     
    Anastasiya Popovich - Ukraine
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  • Trip in Vietnam
     
    Wow. A trip of a lifetime, we closed the trip six months before they took care of all the details even the smallest, their drivers are careful, the excellent guides explained everything to us with a smile and patience. We were taken to clean restaurants. Thank you so much from Israel.
     
    Sheli Golan - Israel
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  • My visit was from 6/1/2019 to 6/6/2019
     
    ...My family of three really liked the tours Halong & Ninh Bình 2019 from Vietsense Travel. Travel consultant Thuy Pham, tour guides Viet & Dung gave us great experiences from these tours. The sight seeing were beautiful and amazing. We loved the foods, places that we had seen. They treated us so nice. Also, the drivers, boat guides were great. We will recommend these tours from Vietsense Travel. If we ever come back to Hanoi, we definitely will book tours from Vietsense Travel again...
     
    Chinh Vo - United States 
     
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  • Five Star Tour Agency with Excellent Service from Ms.Thuy Pham, Travel Advisor
     
    ...Words simply cannot express the awesome job Ms.Thuy Pham did in planning every detail personally. She gave us more than 100% of her attention before the trip and during our time. We shared almost a personal relationship during the process that we even met for lunch in Hanoi! Thuy took the time to share our travel experiences mid-way through the trip. That gave us a true feeling of “Vietnam Hospitality”...
     
    Gloriacappo - North Chicago, Illinois
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  • Your one stop travel shop for Vietnam!
     
    ...The moment I decided to explore this country, I knew I had to rely on a very very reliable and locally experienced tour agency. I am happy to say that VietSense Travel has topped in all my checkboxes of expectation. All I had to do was to have a couple of round of discussions with their highly experienced person and finalize the tailor made trip for us. One doesn't need to think beyond that. They arrange everything so scrupulously with a superb time management that you can't but have to praise them...
     
    Akasdeep Banerjee - India
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Vietsense Travel's Team

The VietSense Travel team consists of experienced tour specialists who have deep knowledge of Vietnam, Cambodia and Laos. We can assist with all your tour-related questions...

Contact Us
VietSense Travel Joint Stock Company
Email: Info@vietsensetravel.com,  Hotline: +84 982 691 919
Hanoi Head office: No 88, Xa Dan Str, Dong Da Dist, Hanoi
Tel: +84 243 972 8289 
Branch office: 225/19, Nguyen Dinh Chieu Str, Ward 5, Dist 3, Ho Chi Minh City
Tel: +84 283 818 1859
We accept: