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☎: +84 982 691 919      ✉: info@vietsensetravel.com

1. Is Vietnam safe to visit?
Contrary to common belief, Vietnam is considered to be one of the safest countries to visit. However; just like in the rest of the world, there might be thieves and pickpockets, both in busy places, and on motorbikes, these activities are most likely to arise in Ho Chi Minh city, but not in Hanoi. During your trip you should be vigilant at all times to avoid these from happening. Therefore; we recommend that you should not bring valuables such as expensive watches and jewelries while you are out and about.
 
2. When is the best time to visit Vietnam?
The weather in Vietnam can be split by region. In Hanoi & the north, May to October is hot and humid with high rainfall; November to April is cooler and dry. In the far north, December & January can be particularly cold. Central Vietnam experiences hot, dry weather between January & August when temperatures can hit the mid-30°C’s; whilst high levels of rainfall can occur in September, October & November. Southern Vietnam is generally dry and hot from November to April, and warm and wet between May & October, with the highest rainfall in June, July & August. With different kind of climates, Vietnam is a perfect destination for your holiday, while it may be rainy in one region, it might be sunny in the other. You can inform us of what your interests are, and we will help you find the ideal tour that will suit your needs and preferences.
 
3. What should I pack for a holiday in Vietnam?
Please refer to the following checklist as a guide. You may need to carry your own bags at certain stages during the trip so you should be able to lift them! Laundry service is available in most hotels.
 
Travel documents – passport, visas, travel insurance certificate, air tickets,
Money – traveller’s cheques/cash/credit card and money pouch
Day pack and/or shoulder bag that can be slung across the body for security
First aid kit
Medication/prescriptions (it is a good idea to have a doctors letter if you are carrying a large amount of medication), travel sickness tablets if required
Torch/flashlight
Travel plug/international adapter
Insect repellent
A range of comfortable, quick dry, loose fitting clothes
Sunscreen, hat and sunglasses
Swimming costume
Lightweight travel towel
Ear plugs/eye mask
Comfortable walking shoes
Camera, film and/or memory cards with spare batteries (or battery charger)
Raincoat/umbrella
Waterproof jacket
Clothes for temples – long pants or long skirts, long sleeve tops, shoes which are easy to slip on/off
Warm clothes for the winter months (Nov to Feb)
 
3. What kind of currency do you recommend?
Actually US dollar now becomes popular used in Vietnam so you would be able to use both US dollar and VND during your trip. The USD is also widely accepted as a mean of payment in the tourism attractions and the major cities such as Hanoi, Danang, Hoi An, Ho Chi Minh city..., you can use USD at most hotels and big shops or restaurants. To make things easier, prices are often quoted in US Dollars in tourist areas. Besides, the official currency in Vietnam is Vietnam Dong, which is accepted everywhere in this country. It is easier for you to pay VND for small items on your daily expenses like street food, local goods in local market…
 
4. Where can I change money?
We recommend you should change the money as soon as you arrive at the airport, where the banks and ATM are available and convenient with English speaking staff. In case you feel tired after long flight and do not want to change money right away, you can change cash and travelers’ cheques at big hotels or at authorized foreign exchange banks, which are abundant almost everywhere in Vietnam. In addition, wherever you travel to, you’ll always find someone willing to change dollars into VND, though rates will vary. When receiving Dong, you’ll be presented with a huge pile of notes. Refuse any badly torn notes and ask for a mix of denominations so that you always have a few low-value notes in hand for small purchases.
 
5. Where do you recommend to eat in Vietnam?
It depends on what food you want. You can eat at western restaurants ( French, Italian, Spanish, Jewish...) or Asian restaurants (Vietnamese , Indian , Thai , restaurants, Korean, Japanese...), where they serve their typical dishes. You can also eat Pizza, KFC, Mac Donald, Fish & Chips at food stalls, food chains and cafe's. We recommend trying at least once at a street food restaurant during your visit, which will add to your experiences of Vietnam. The most typical dishes & drinks of Vietnam include: Nem (spring rolls), Pho, Bun (noodles), Bun Cha ( noodles with barbecued pork)
 
6. How can I book a tour?
In order to book any tour, you just need to select your preferred tour(s), all tour-related information is available and sufficient by different tabs, and then click “Book now” on our website. Once you complete the booking form and summit, there will be a notification to you and to us about your request. We will contact you within 24 hours from the time you have received a confirmation of your inquiry. You also can click on contact us and let us know what are you looking for then we will get back to you in the mean time.
 
7. I emailed you / booked a tour over 24 hours ago. Why did I not receive a reply?
We usually reply to all emails and booking requests within 12 hours. Our emails are often mistakenly reported as SPAM however, so if you have not heard back from us within 24 hours, please check your SPAM folder before sending us another email.
 
8. Can I have a tailor-made tour?
Vietsense Travel offers samples of tours on the website which can be changed entirely based on what your preferences are, email us your inquiry and together we will make a tour 100% tailored to your wish. 
 
9.  How do I pay for the trip?
You can pay by bank transfer, credit card or via Paypal more information in our booking conditions , you can see it on the right side of this page or at the footer
 
10. Are there any hidden cost, which are not mentioned? Any tippings required?
Traveling with Vietsense Travel means everything in your tour package is provided, all the inclusions and exclusions are mentioned on the booking confirmation that will be sent to you. Tipping is not compulsory, however if you want to show your appreciation due to the extra effort your tour guide or driver has delivered, you can show it by giving a small gesture. For your reference as bellow in practice
 
Restaurant services: 10% of total bill (If the services charge is not indicated in the bill)
Boat man: 100.000 VND per trip
Crew team on board: 300.000 - 400.000 VND per trip (about 15 - 10usd)
Tour guide: 300.000 - 500.000 VND per day (about 15 to 25usd)
Driver: 150.000 - 300.000 VND per day (about 7 - 15usd)
 
11. Will I have one guide for all destiations?
Honestly, we not often provide one guide for all destination but we have local guides at each destination to lower your tour exclusion costs, support the local people and provide you with more information about their own home town. These guides are carefully selected for their experience, rich knowledge, excellent language and communication skills, professionalism, and personalities. They are not just there to guide you, but will become your friend, your translator and trusted companion both during and after you trip, who you can call any time, if you require some extra assistance. 
 
12. How about the transportation?
While public transportation might be lacking, we have the means to give you international quality of transportation, be it a car, mini-van or bus, we deliver you your desired automobile in which we will take you wherever you want in the most comfortable way. Should you have some time off and looking for a thrill, try out one of the motorbike taxi's in Hanoi, you will experience the city as if you were a local.
 
13. What time will I resturn from my tour?
All of the package tours we offer are tailor-made the tour start and end daily depend on you (group), our standard time start at 08:30 and return to hotel 17:00, except evening activities included in the program either a long journey connection between cities.
 
14. How do I cancel my tour?
You can cancel the tour at any time by send us an email with the explanation of the cancellation, and agreed to our booking conditions
 
15. Who can I contact in case of an emergency?
If you encounter any problems during your stay in Vietnam and you need help, please contact our customer service department by dialing the following number or Whatapp: +84 982 691 919 (Andrew). We will be always available and ready to assist you as soon as possible.
 

FAQs

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VIETSENSE TRAVEL JOINT STOCK COMPANY

International Tour Operator Licence: No: 01-687/TCDL-GPLHQT

Head office: No 88, Xa Dan Str, Dong Da Dist, Hanoi, Tel: (+84) 243972 8289 Fax: (+84) 2439728298

Branch office: 225/19, Nguyen Dinh Chieu Str, Ward 5, Dist 3, Ho Chi Minh City Tel:(+84) 2838181859, Fax: (+84) 2838343289

Email: Info@vietsensetravel.com, Website: www.vietnamsensetravel.com, Hotline: (+84) 982691919

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